---
title: "Troubleshooting"
space: "Insider"
url: "https://docs.onfuse.ch/insider/troubleshooting"
updated: "2026-02-09"
---


<h2>HR Name is not set for the user</h2>
In this case the user will be prompted to let the admin know. He cannot see his checkin window.

The way to solve this is to add the user to an employee. The tick for creating a user permission below that is optional.
![](/files/Screenshot%202025-09-03%20103144.png)